Data Deletion Policy for nePlay

Last Updated: February 2026

At nePlay, we respect your privacy and your right to control your personal data. This Data Deletion Policy explains how users can request deletion of their data and what happens when an account is deleted.

1. User-Initiated Account Deletion

Users can request deletion of their account directly from the app by navigating to:
Settings → Delete Account

Once a deletion request is confirmed:

• The account will be scheduled for permanent deletion
• The user will be logged out of the app
• The deletion process cannot be undone

2. Data That Will Be Deleted

When an account is deleted, the following data will be permanently removed from our systems:

• Profile information (username, name, profile photo, bio)
• Email address and phone number
• Uploaded content (videos, photos, posts, comments)
• Likes, follows, followers, and saved posts
• Messages and chat history (subject to legal retention requirements)
• Coin wallet balance and transaction history
• Device identifiers linked to the account

3. Data Retention Period

• Account data is soft-deleted immediately and permanently erased within 30 days
• During this period, the data is not visible to other users
• After 30 days, the data is permanently deleted and cannot be recovered

4. Data That May Be Retained

In certain cases, limited data may be retained for legal, security, or regulatory purposes, including:

• Transaction records required by law
• Records needed to prevent fraud, abuse, or misuse
• Data required to comply with legal obligations or government requests

5. Third-Party Services

If you used third-party services such as payment providers, cloud storage, or analytics tools, data deletion is handled according to their respective privacy policies. nePlay ensures that deletion requests are communicated to relevant service providers where applicable.

6. Deletion Requests via Email

If you are unable to delete your account through the app, you may request data deletion by contacting us at:
support@neplay.app

Please include:

• Your username
• Your registered email address or phone number
• Reason for deletion (optional)

7. Children’s Data

If we become aware that a child’s data has been collected without proper consent, we will delete the data immediately upon verification.

8. Policy Updates

We may update this Data Deletion Policy from time to time. Any changes will be reflected within the app or on our website.

9. Contact Us

For questions regarding this policy or your data, contact:
Email: support@neplay.app